Frequently Asked Questions
Everything you need to know about enhancing your home with Welax US.
What is the standard shipping time for orders within the US?
We offer standard shipping across the United States, with most orders arriving within 5-8 business days. Expedited shipping options are available at checkout if you need your items sooner.
What is your return policy for home decor and furniture?
We want you to love your space. If you are not satisfied with your purchase, you can return most items in their original condition within 30 days of delivery for a full refund or exchange.
How can I track the status of my order?
Once your order has shipped, you will receive an email notification containing a tracking number and a link to our tracking portal so you can monitor your package's journey.
Do your products come with a quality guarantee or warranty?
Yes, all Welax US products are backed by a 1-year limited warranty against manufacturing defects. We take pride in the craftsmanship and durability of our home essentials.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through our financing partners.
How do I care for and maintain my Welax US furniture?
Each product comes with specific care instructions. Generally, we recommend using a soft, damp cloth for dusting and avoiding harsh chemical cleaners to preserve the finish of your items.